FleetGuard USA (“FleetGuard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website and services (collectively, the “Site” or “Services”). This Policy is part of our Terms of Service. By using our Site, you agree to this Policy.
Quick summary: We collect information you provide (e.g., quote forms), basic device/usage data (e.g., IP address, pages viewed), and—in some cases—marketing analytics or text-message details. We use this data to deliver services, process quotes, improve the Site, comply with law, and communicate with you. You can opt out of marketing anytime.
1) Scope—What this covers (and what it doesn’t)
This Policy applies to information collected:
On this Site and via our online forms, chat, email, and text messaging.
In electronic communications between you and FleetGuard.
This Policy does not apply to information collected offline, information collected by third-party websites we link to, or information handled exclusively by your insurance carrier(s). Those parties have their own privacy practices.
2) Information we collect
Contact and identity details (name, email, phone, address, company, DOT/MC, etc.).
Quote/application details (drivers, vehicles, cargo, operations, safety info).
Messages and support requests.
Preferences (coverage interests, communication choices).
IP address, browser type, device identifiers.
Pages viewed, links clicked, time on site, referring/exit pages.
General location inferred from IP.
Cookies and tracking tools may help us remember settings, analyze traffic, and improve performance.
Phone number used to enroll; message content you send to us; delivery and interaction logs for compliance and troubleshooting.
3) How we use your information
Provide Services: process quotes, service requests, policy support, certificates, renewals, and filings.
Communicate: send confirmations, notices, and service-related messages (including SMS, if you opt in).
Customer Service: respond to questions, troubleshoot, and support your account.
Improve & Secure: analyze usage, enhance features, protect against fraud and abuse.
Marketing (optional): send newsletters or promotions (you can opt out anytime).
Legal/Compliance: meet legal, regulatory, and contractual obligations.
4) Legal bases (where applicable)
Where required by law, we rely on consent, contract performance, legitimate interests, or legal obligations.
5) How we share information
We do not sell your personal information. We may share information as follows:
Service Providers/Processors: vendors that host our Site, send emails/SMS, provide analytics, customer support, payment processing, document management, or insurance market access. They may only use data to perform services for us.
Insurance market participants: carriers, MGAs/MGUs, and underwriting partners—to obtain quotes, bind, or service insurance.
Legal/Compliance: to comply with law, regulation, court orders, or lawful requests; to protect our rights, users, or the public; to enforce our Terms.
Business transfers: in the event of a merger, acquisition, financing, or sale of assets.
With your direction or consent: when you ask us to share or when a specific program/offer requires it.
SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
6) Cookies & tracking technologies
We may use cookies and similar tools to remember preferences, measure traffic, and improve user experience.
7) SMS/Text Messaging Privacy (if you opt in)
By opting in, you consent to receive automated or non-automated texts related to quotes, service updates, reminders, and important notices. Consent is not a condition of purchase. Message frequency varies. Message/data rates may apply.
Opt out: Reply STOP to unsubscribe. Reply HELP for help.
We store your number, messaging history, and related metadata to deliver and support the service.
We may use a third-party messaging provider acting as our processor.
SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
8) Your privacy choices & rights
Opt out of marketing, request access, correction, or deletion of your data as permitted by law.
9) Data retention
We retain personal information as needed for services, compliance, and legal obligations.
10) Security
We use reasonable safeguards but no system is 100% secure.
11) Children’s privacy
Not intended for children under 13.
12) International users
Data may be processed in the United States.
13) Third-party links
We are not responsible for third-party privacy practices.
14) Changes to this Policy
We may update this Policy periodically.
15) Contact Us
FleetGuard USA
Phone: 864-214-2001
Email: info@fleetguardusa.com
Address: 220 North Main Street, Ste 500, Gville, 29601