Privacy Policy

FleetGuard USA (“FleetGuard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website and services (collectively, the “Site” or “Services”). This Policy is part of our Terms of Service. By using our Site, you agree to this Policy.

Quick summary: We collect information you provide (e.g., quote forms), basic device/usage data (e.g., IP address, pages viewed), and—in some cases—marketing analytics or text-message details. We use this data to deliver services, process quotes, improve the Site, comply with law, and communicate with you. You can opt out of marketing anytime.

1) Scope—What this covers (and what it doesn’t)

This Policy applies to information collected:

• On this Site and via our online forms, chat, email, and text messaging.
  
• In electronic communications between you and FleetGuard.
  

This Policy does not apply to information collected offline, information collected by third-party websites we link to, or information handled exclusively by your insurance carrier(s). Those parties have their own privacy practices.

2) Information we collect

We may collect the following categories of information:

a) Information you provide

• Contact and identity details (name, email, phone, address, company, DOT/MC, etc.).
  
• Quote/application details (drivers, vehicles, cargo, operations, safety info).
  
• Messages and support requests.
  
• Preferences (coverage interests, communication choices).
  

b) Automatic data (device/usage information)

• IP address, browser type, device identifiers.
  
• Pages viewed, links clicked, time on site, referring/exit pages.
  
• General location inferred from IP.
  

c) Cookies, pixels, and similar technologies

• Cookies and tracking tools may help us remember settings, analyze traffic, and improve performance (see “Cookies & Tracking” below).
  

d) SMS/Messaging information

• Phone number used to enroll; message content you send to us; delivery and interaction logs for compliance and troubleshooting.
  

We collect information directly from you, automatically from your device, and from service providers (e.g., analytics or form tools) that help us operate the Site.

3) How we use your information

We use information to:

• Provide Services: process quotes, service requests, policy support, certificates, renewals, and filings.
  
• Communicate: send confirmations, notices, and service-related messages (including SMS, if you opt in).
  
• Customer Service: respond to questions, troubleshoot, and support your account.
  
• Improve & Secure: analyze usage, enhance features, protect against fraud and abuse.
  
• Marketing (optional): send newsletters or promotions (you can opt out anytime).
  
• Legal/Compliance: meet legal, regulatory, and contractual obligations.
  

4) Legal bases (where applicable)

Where required by law, we rely on one or more legal bases to process data: your consent, performance of a contract (e.g., your quote request), legitimate interests (e.g., improving services, site security), or compliance with legal obligations.

5) How we share information

We do not sell your personal information. We may share information as follows:

• Service Providers/Processors: vendors that host our Site, send emails/SMS, provide analytics, customer support, payment processing, document management, or insurance market access. They may only use data to perform services for us.
  
• Insurance market participants: carriers, MGAs/MGUs, and underwriting partners—to obtain quotes, bind, or service insurance.
  
• Legal/Compliance: to comply with law, regulation, court orders, or lawful requests; to protect our rights, users, or the public; to enforce our Terms.
  
• Business transfers: in the event of a merger, acquisition, financing, or sale of assets.
  
• With your direction or consent: when you ask us to share or when a specific program/offer requires it.
  

6) Cookies & tracking technologies

We (and service providers like analytics or ad partners) may use cookies, pixels, and similar tools to:

• Remember preferences and improve user experience.
  
• Measure traffic and performance.
  
• Support advertising/remarketing (if used).
  

Your choices: You can manage cookies in your browser settings and opt out of certain analytics/ads through platform tools (e.g., Google’s Ads Settings) or industry pages (DAA/NAI). Blocking cookies may impact features.

Do Not Track: Browser DNT signals aren’t consistently honored by the industry. We currently do not respond to DNT signals, but you can use the controls above.

7) SMS/Text Messaging Privacy (if you opt in)

By opting in, you consent to receive automated or non-automated texts related to quotes, service updates, reminders, and important notices. Consent is not a condition of purchase. Message frequency varies. Message/data rates may apply.

• Opt out: Reply STOP to any message to unsubscribe. Reply HELP for help.
  
• We store your number, messaging history, and related metadata to deliver and support the service.
  
• We may use a third-party messaging provider acting as our processor.
  

8) Your privacy choices & rights

• Opt out of marketing: Click “unsubscribe” in emails or reply STOP to texts.
  
• Access/Update: Contact us to access or correct your information.
  
• Delete: You may request deletion where applicable by law (we may retain where required for legal, regulatory, or contractual reasons).
  
• “Do Not Sell or Share” (U.S. state laws): We do not sell personal information. If we ever engage in targeted advertising that qualifies as “sharing,” we will provide a “Your Privacy Choices” link and honor opt-outs.
  
• Verification: We may need to verify your identity before fulfilling certain requests.
  

For requests, please see Contact Us below.

9) Data retention

We keep personal information for as long as needed to provide Services, meet legal/regulatory obligations (including insurance recordkeeping), resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or de-identify it.

10) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your devices and login credentials.

11) Children’s privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from them. If we discover such information has been collected, we will delete it. Parents/guardians who believe a child has provided data should contact us.

12) International users

Our Services are intended for use in the United States. If you access the Site from outside the U.S., you understand your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

13) Third-party links

Our Site may link to third-party websites or services. We are not responsible for their content or privacy practices. Review their policies before providing information.

14) Changes to this Policy

We may update this Policy from time to time. Changes take effect when posted to the Site. The “Last updated” date reflects the latest revision. Your continued use of the Site means you accept the updated Policy.

15) Contact Us

Questions, requests, or privacy choices can be directed to:FleetGuard USA
📞 Phone: 864-803-5552
✉️ Email: info@fleetguardusa.com
🌐 Contact Form: [Insert URL]
📍 Address: 220 North Main Street, Ste 500, Gville, 29601